IT Support Services Oxfordshire

Standard IT Support Oxfordshire

Support Request are responded to within 3 hr and On-Site Support will be with you within 6 hrs for Critical Support Requests

The Support Window is 09:00 to 17:00 Monday to Friday (excluding Public Holidays). With prior arrangements extended hours support is available for special projects or events.

Regular On-Site is included and based on the installed systems with time allowed per server and per PC and Server and PC/Laptop rebuilds are included.

All support time, remote and on-site is included with Projects and Out of Scope work charged at a reduced fee.

Anytime access to our ITIL aligned PSA Service Desk to create support requests and monitor the progress of work. Automated reports of Support Requests and ongoing work.

ITIL Processes to track New Systems, Services, Users as well as any changes to the system’s setup.

Automated and Bespoke reports of support requests and other ongoing and planned work.

Procurement of all hardware and software on your behalf.

Management the infrastructure, network and DNS and Azure Management for Users and Systems.

Monitoring and Management of Backups, Malware Protection as well as Restore Tests to ensure integrity.

Your Client Ambassador will liaise with you regularly, hold meetings with you and make sure your reports and site notes are kept up to date.

A Host of additional Services can be added as required.

M365 Licenses as well as Cloud Backup, Malware & Antivirus Protection Services are required for this Package and will be added as required.

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