Client Stories

Freeman Harris

In the legal industry, unauthorised access to highly sensitive information could compromise justice. Data protection is paramount. 

In our initial consultation with Freeman Harris, we identified an outdated on-premises server. This had proved sufficient for office-based work, yet restrictions on file access was an issue for lawyers in court. 

The firm wanted an IT solution with remote access and stringent security. Collaborating with the management team and case management system provider, we developed a detailed understanding of the specific requirements of this legal firm. Our recommendations and reasoning informed decisions and planning.

Freeman Harris

Flex-IT approach

  • Project

    Technology upgrades, system integration and backup services to enable efficient and secure operations.
  • Timeframe

    We agreed on a phased approach, unifying the data and practices in stages to minimise disruption.
  • This project preceded a merger of two London offices, so we needed to understand how both teams operated before developing a suitable infrastructure. 

    Once the two offices had amalgamated, the company had plans to grow. Our IT solutions were scalable and protected, to future-proof operations.


    Our IT solutions contributed to the seamless merger of two offices and the firm’s continued growth. The updated infrastructure is secure, fit for purpose and scalable. Reassurances are provided by our business continuity, backup and disaster recovery services.

Services included

    • Hosting the firm’s case management system within our Infrastructure as a Service (IaaS) Tier 3 Data Centre network. This platform allows us to create highly scalable server infrastructure with a vast array of operating systems and network configurations. 
    • Updating VPN connections
    • Integrating the case management system 
    • Installing Firewall devices to protect the configuration 
    • Providing Backup as a Service (E-BaaS) and Disaster Recovery as a Service (DRaaS) 
    • Managing a phased rollout in line with the firm’s merger plan

Project statistics

99.2% Customer satisfaction
83% % First time fix

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