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Join Our Team

Would you like to work for one of central England’s most respected IT & telecoms support providers?

 

We take our employees welfare and happiness very seriously and to help us understand how our team are feeling we have subscribed to Officevibe, an anonymous survey tool. It equips us with honest feedback from our team to help us proactively turn issues into conversations, and conversations into solutions before problems can form.

 

We believe it’s a great way to keep in touch with what employees are thinking because they can speak openly and truthfully. The outcome for the business is Higher Performing Team and for the employees, a happy end exhilarating place to work.

 

As a result of the effort and importance we place on our teams overall welfare our current employee engagement score places us better than 83% of all companies using Officevibe (across more than 90 countries over the globe). This earns Flex Information Technology the “Diamond” badge on Officevibe’s benchmarking scale.

 

In addition our employee Net Promoter Score (eNPS) is ranked by Officevibe as Great. The eNPS is a simple way to measure loyalty/pride for our organization. It measures the likelihood of whether an employee would be willing to recommend your organization as a place to work. They clearly would!

 

We’re looking for people who share our commitment to delighting our customers on a daily basis, whilst working in a relaxed, enjoyable environment. We’re ambitious, growing fast and looking for people with energy and enthusiasm to join us on the journey.

 

We want to recruit the very best IT Engineers, Consultants, Project Managers and Account Managers. Have a look through our active vacancies below.

 

We are always keen to hear from talented people who feel they could bring something to our team. If we aren’t currently recruiting in your field, please send your CV to careers@flex.co.uk, in case of future opportunities.

Office Manager

 

This is an excellent opportunity for the right candidate to take responsibility for the efficient functioning back-office systems within a busy ICT Support Company through a range of administrative, financial and managerial tasks. 

 

Our current Office Manager is retiring.

 

Your Current Situation

 

Ideally, you will have gained at least 2 years’ experience of working in a small but busy office. You may well be working as an administrator currently and want to take on the responsibility of managing an office or be returning to the workplace after a period away from work.

 

You may have a Level 2 or 3 Administrator/Business Support Officer qualification but this is not essential, experience and your personality will be key to being selected. We work closely with our accountants who will provide training on the Xero accounts system and accounting processes. 

You have an interest and general understanding of IT and how it is used by businesses.

 

Job Description

 

To manage the books and records of a growing ICT company using state of the art cloud system, liaising with our accountancy provider. The role will also require you to manage the administration of a busy office covering all aspects of office management. 

 

General office management, including

  • Managing the office facilities and ordering supplies
  • Booking transport and accommodation 
  • Managing office budgets and spend
  • Implementing and maintaining procedures/office administrative systems 
  • Ensuring that company policies including Cyber Security and GDPR policies & processes are up to date 
  • Dealing with phone and internet enquiries.

 

Working with the accounting system, including

  • Allocate payments received & statements 
  • Bookkeeping, sales ledger & cashiers 
  • Processing purchase invoices and credit notes 
  • Supplier statement reconciliation 
  • Credit card reconciliation  
  • Tax and vat returns 
  • Research accounts & financial reporting  
  • Financial planning and analysis 

 

Supporting the team members

  • Dealing with correspondence, complaints and queries 
  • Liaising with staff, suppliers, clients or other contacts
  • Preparing letters, presentations and reports 
  • Diary management for the team and organising events 

 

Marketing

  • Drive the marketing processes and strategy as defined by the directors.
  • Working with the technical team to Edit & Publish marketing material e.g., news articles, blogs & web site, etc.

 

Supporting the Directors

  • Attending meetings with senior management and contributing to business strategy 
  • Supporting the organisation’s hr function 

 

Supervision

  • Supervising and monitoring the work of administrative staff

 

 

Initially reporting to the Current Accounts and Office Manager it is expected the position will in due course report the Managing Director. 

 

The salary is dependant on experience and is likely to be in the region of between £20.000 & £24,000 pa, depending on experience. Paid monthly in arrears. The working week is 37.5 hours. We operate a flexible working arrangement to meet the needs of staff and clients and we operate a Time of in Lieu policy. 

 

  • Holiday allowance is 23 days plus Public/Bank Holidays 
  • Additional Holiday will accrue at 1 day per year following 2 years with the company to a maximum of 5 additional days 
  • Private Health Care is included 
  • Employers Pension Contribution is Paid at 1% above the minimum 
  • Xmas period is an on-call rota system between support staff, with some compulsory holiday time 

 

We are an equal opportunities employer.

As a result of the current COVID-19 restrictions, our business is operating with employees working from home. Currently, it is important that the successful candidate can work effectively from home. We do offer flexible working arrangements and each requirement is assessed independently.

 

To apply, please send us your CV along with a covering letter/email to – bridget@flex.co.uk

1st Line ICT Support Engineer

 

with excellent German Language skills to provide customer facing telephone & on-site support to clients in UK, Germany & Europe.

 

This is an excellent opportunity, offering the candidate an opportunity to work in a highly technical environment, using the very latest technologies and provide a key part of our support delivery to our clients.

 

Your Current Situation

 

Currently you will be working in a 1 st Line role but wanting to expand and develop your skills. You must be an organized and self-motivated individual with good communication skills and have a positive attitude. While you will be supported by and part of a team you must feel comfortable working and learning under you own initiative.
You will have an understanding of how small to medium sized businesses use IT. It is expected that you will already have completed a B-Tech and apprenticeship (or similar) qualification or have an ICT Degree and be ready to move your career forward and become a MSP if not already at this stage.

 

Job Description

 

You will work alongside Flex IT’s existing support team, providing general 1 st Line IT support to Flex’s clients and to Flex’s own internal operations. The role involves managing workstations, servers (hosted and on-premise), cloud services, networks, firewalls, communications systems and other IT-related equipment. Computers are primarily Windows business PCs and laptops. There will be some work planning and installing hardware and services at client premisies. You will need to provide technical assistance to Flex sales initiatives and awareness of developing trends and new products available on the market.

 

While you will be supported by and part of a team you must feel comfortable working and learning under you own initiative. You will have an understanding of how small to medium sized businesses use ICT to their advantage. As well as System Support, Project and Infrastructure delivery will be key elements of the role.
Training will in the main be from working alongside senior engineers and by being directly involved with complex problems and products. Some vendor formal and informal training will be included as well as time to maintain accreditations using online resources.

 

You will be based from our office in Woodstock and be reporting to the Technical Support Manager. Travel will be to client sites in UK, Germany, some other European countries, Oxfordshire and London (all travel costs paid). Our support agreements operate: Monday to Friday from 08:30 to 18:00 and we operate a flexible working arrangement within these times. Occasionally our support work needs to be completed beyond normal working hours. You must have a full, clean driving licence, have your own transport, and be prepared to use your car for business use. The role is seen as a key element of our service provision and customer satisfaction.

 

The remuneration will be dependent on experience but is expected to be circa £22,000 to £24,000 and includes 23 days Holiday (increasing for long service) plus 8 Public Holidays, Private Health Care, above minimum Pension Contributions, Flexible Xmas working, statutory sick pay and mileage & travel expenses. It is expected that the remuneration package will increase in line with the growing skill and responsibilities of the successful candidate.

 

We are an equal opportunities employer.

To apply, please send us your CV along with a covering letter/email to – careers@flex.co.uk