Flexible IT Support: Build Your Support Plan
All businesses are unique, but some are more unique than others. If your business has unusual requirements where a standard bundle of services isn't a good fit, you need our Flexible option - Build Your Support Plan.
With a detailed understanding of your current position and future aspirations, we can provide:
- In-depth support to supplement in-house resources
- Local support with reporting to remote central support
- A mixture of support levels for different sites / teams
- Fixed or variable billing
Service Options for Flexible Plans
Your Flexible Support Plan includes your chosen mixture of technology services to give you the plan you need, such as:
- Helpdesk, telephone and remote support
- On-site attendance
- Device monitoring and maintenance
- Device patching and vulnerability management
- Device and network security
- Online security
- Account privilege control and identity protection
- Data protection, backup and recovery
- Information and awareness training
- Cloud and hosted services
- Connectivity – internet, mobile, voice services
- Governance – reporting, business continuity, policies
Tuned to your needs
Below are some examples of unique IT solutions that we’ve provided to meet unique requirements:
- A US head office, with a UK site, needed local support within the correct time zone to extend the central IT team's reach.
- A seasonal business wanted us on hand to provide additional experienced support staff during the peak demand in the run-up to Christmas.
- An education provider required in-depth technical expertise to tackle and resolve complex challenges.
- A charitable organisation required different levels of support for the in-house team and the wider associates.
- An organisation in a listed building needed us to provide technical support and extensive management support without compromising permitted development. This included IT policies, security and connectivity.
- A UK and worldwide company engaged us to manage local teams to deliver essential services.
How can we address the unique requirements of your organisation?
Other support options:
FlexShield | Tiered bundles of services and bolt-on plans providing all the essential components for mainstream operations |
Management | Projects and governance services including business continuity, consultancy, projects, accreditation - provided by your Client Ambassador |
What our clients say:
Client Stories | Review stories of how we've helped other businesses |