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Join Our Team

Would you like to work for one of central England’s most respected IT & telecoms support providers?

 

We take our employees welfare and happiness very seriously and to help us understand how our team are feeling we have subscribed to Officevibe, an anonymous survey tool. It equips us with honest feedback from our team to help us proactively turn issues into conversations, and conversations into solutions before problems can form.

 

We believe it’s a great way to keep in touch with what employees are thinking because they can speak openly and truthfully. The outcome for the business is Higher Performing Team and for the employees, a happy end exhilarating place to work.

 

As a result of the effort and importance we place on our teams overall welfare our current employee engagement score places us better than 83% of all companies using Officevibe (across more than 90 countries over the globe). This earns Flex Information Technology the “Diamond” badge on Officevibe’s benchmarking scale.

 

In addition our employee Net Promoter Score (eNPS) is ranked by Officevibe as Great. The eNPS is a simple way to measure loyalty/pride for our organization. It measures the likelihood of whether an employee would be willing to recommend your organization as a place to work. They clearly would!

 

We’re looking for people who share our commitment to delighting our customers on a daily basis, whilst working in a relaxed, enjoyable environment. We’re ambitious, growing fast and looking for people with energy and enthusiasm to join us on the journey.

 

We want to recruit the very best IT Engineers, Consultants, Project Managers and Account Managers. Have a look through our active vacancies below.

 

We are always keen to hear from talented people who feel they could bring something to our team. If we aren’t currently recruiting in your field, please send your CV to careers@flex.co.uk, in case of future opportunities.

2nd Line ICT Technical Support Engineer

 

To deliver support, system integration and projects.

 

The role

 

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the very latest technologies and allow you to develop your team leadership skills.

 

Your Current Situation

 

Currently you will be working in a 2nd Line role but wanting to expand and develop your skills. You must be an organised and self-motivated individual with good communication skills and have a positive attitude. While you will be supported by and part of a team you must feel comfortable working and learning under you own initiative. You will have an understanding of how small to medium sized businesses use IT. It is expected that you will already have completed a B-Tech and apprenticeship (or similar) qualification or have an ICT Degree and be ready to move your career forward. You should be an MSP with current certifications. You will already be supervising a small team of engineers, co-ordinating the day to day work and engineer availability and schedules.

 

Job Description

 

You will work within Flex IT’s support team, co-ordinating the day to day work and engineer availability and schedules, and providing general 2nd Line IT support to Flex’s clients and to Flex’s own internal operations.  The role involves managing workstations, servers (hosted and on-premise), cloud services, networks, firewalls, communications systems and other IT-related equipment.  Computers are primarily Windows business PCs and laptops.  There will be some work planning and installing hardware and services at client premises.  You will need to provide technical assistance to Flex sales initiatives and awareness of developing trends and new products available on the market.

 

While you will be supported by and part of a team you must feel comfortable working and learning under you own initiative. You will have an understanding of how small to medium sized businesses use ICT to their advantage. As well as System Support, Project and Infrastructure delivery will be key elements of the role.

 

Training will in the main be from working alongside senior engineers and by being directly involved with complex problems and products. Some vendor formal and informal training will be included as well as time to maintain accreditations using online resources. Management skills and training will also be provided.

 

You will be based from our office in Woodstock and be reporting to the Technical Support Manager. You will, need to travel to customer sites in Oxfordshire with some work in London and at other locations (travel costs paid). Our support agreements operate: Monday to Friday from 08:30 to 18:00 and we operate a flexible working arrangement within these times. Occasionally our support work needs to be completed beyond normal working hours. You must have a full, clean driving licence, have your own transport, and be prepared to use your car for business use. The role is seen as a key element of our service provision and customer satisfaction.

 

The remuneration will be dependent on experience but is expected to be circa £30,000 to £33,000 and includes 23 days Holiday (increasing for long service) plus 8 Public Holidays, Private Health Care, above minimum Pension Contributions, Flexible Xmas working, statutory sick pay and mileage & travel expenses. It is expected that the remuneration package will increase in line with the growing skill and responsibilities of the successful candidate.

1st Line ICT Support Engineer

 

To provide customer facing telephone & on-site support.

 

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the very latest technologies. Training will be provided a required.

 

Currently you will be working in a 1st Line role but wanting to expand and develop your skills. You must be an organized and self-motivated individual with good communication skills and have a positive attitude. While you will be supported by and part of a team you must feel comfortable working and learning under you own initiative. You will have an understanding of how small to medium sized businesses use IT. It is expected that you will already have completed a B-Tech and apprenticeship (or similar) qualification or have an ICT Degree and be ready to move your career forward and become a MSP if not already at this stage.

 

You will be based from our office in Woodstock and be reporting to the Technical Support Manager. The role is seen as a key element of our service provision and customer satisfaction.

 

The remuneration will be dependent on experience but is expected to be circa £22,000 to £24,000 and includes 23 days Holiday (increasing for long service) plus 8 Public Holidays, Private Health Care, above minimum Pension Contributions, Flexible Xmas working, statutory sick pay and mileage & travel expenses. It is expected that the remuneration package will increase in line with the growing skill and responsibilities of the successful candidate.

 

We are an equal opportunities employer.

 

The key elements of the job are

 

  • 1st Line ICT customer support inc. travel to customer sites
  • Management of Service Desk requests
  • PC, Laptop & Printer – installation, upgrades, support & maintenance
  • Network support – fault finding, configuration, cabling & some small installations
  • Upgrades to phone and communications equipment.
  • Investigation of internet problems and failures & installation of equipment
  • Liaison with the IT Support Team & External Suppliers
  • Explain product use and operation to End Users
  • Creation & Updating of Site Documentation & Support Requests.

 

To apply, please send your CV along with a covering letter/email to – careers@flex.co.uk