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Fully Managed Support

Fully Managed Support

– Support Request are responded to within 1 hr and On-Site Support will be with you within 3 hrs for Critical Support Requests.

– The expanded support window is from 08:30 to 17:30 Monday to Friday (excluding Bank Holidays). With prior arrangements extended hours support is available for special projects or events.

– The package includes the procurement and lifecycle management of all hardware assets ensuring warranty renewals as well as Software Licensing & EOL management. We also include 3rd Party Vendor Management

– ICT Budget, Strategy, Planning & Consultancy as well as Business Continuity reviews and Annual Security Assessments.

– Automatic updates of Operating Systems as well as 3rd Party Software Updates & Patch Management.

– Bespoke Reporting to reflect current work in hand as well as Automated Reports.

– Managements of additional Security levels as part of M365 Licence.

– Tight control over access to Network infrastructure and Systems with audit logs retained and managed.

– Full Access to the Flex On-Line Training Portal including Teams and Cyber Security.

– Your Client Ambassador will attend senior management meetings and provide strategic advice, budget details and forecast expected costs. The Ambassador will liaise with you regularly and make sure your reports and site notes are kept up to date.

A Host of additional Services can be added as required.

M365 Licenses, as well as, Cloud Backup, Malware & Antivirus Protection, Security Information and Event Management (SIEM), Vulnerability Scanning and 3rd Party Updates and 3rd Party Patch Management Services are required for this Package and will be added as required.

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