Many of our clients are getting to the point where their servers are ageing and, whilst the obvious answer five years ago was to refresh the hardware, the answer today is more likely to be to move to the cloud. How do you know it’s time...
CRM (Customer Relationship Management) is a software system, these days often cloud-based, which stores and consolidates customer information obtained across business operations, for example, sales, enquiries, deliveries, emails, phone calls, meeting notes, marketing communications, complaints and support. It helps everyone in a business to easily update...
Connecting CRM for Dynamics 365 with Outlook, the app makes it easy to track emails, tasks, and appointments without installing any additional software. With the app, users can create records and view information from Dynamics 365 and use email templates, sales literature, and knowledge articles when...
Organisations may choose to outsource for various reasons, including: Cost reduction Sharing the risk with the service provider Access to expertise, skills and solutions Keeping the business focussed Freeing up internal resources Commonly outsourced business functions include accounts and payroll, marketing, HR and increasingly, IT Many of...
Each night, we check the windows in our office, set the burglar alarm and lock the doors. And that’s sensible, because we don’t want anything to be stolen. But increasingly, unscrupulous types are seeking to exploit our assets without needing to physically enter the building....
What’s the most productive way of working? What’s the best way to collaborate? Is the way I like to work the same way millennials like to work? My experience is that many people buy Office 365 because it gives them professional email, an up-to-date copy of...
Have you heard of ring-fencing? It's new legislation that affects the UK's largest banking groups. For customers of some banks it will mean sort codes and account numbers may change. After the global financial crisis which began in 2007, the UK Government arranged an independent review...
For the last ten years, I've been helping (mostly) mid-sized organisations implement Dynamics CRM (now subsumed into the Dynamics 365 suite). They've wanted to do this for a number of reasons - better visibility of their sales pipeline, more joined-up communication with the customer and...
Being an IT Support company we have to deal with a lot of different problems ranging from the simple to the outright near impossible. Over the years we have noticed a trend with the most common problems we face and offer you advice and solutions...
Ransomware is becoming more and more prevalent. We reported on this trend towards the end of last year and now Apple MAC systems are in the news. KeRanger, the first, fully-functional ransomware targeting Mac computers has been shut down by Apple who pulled the applications certificate...