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Author:Nigel Ridpath

GDPR & Telephony
Mar 13 2019

GDPR and telephony

https://flex.wistia.com/medias/t4d2m6adm6?embedType=async&videoFoam=true&videoWidth=640 We talk GDPR and its effect on telephony, with VoIP expert Sam from Firstcom Europe In this video, Flex IT's Nigel Ridpath discusses the impact of GDPR on telephony with Sam Isaacs from Firstcom Europe. How does GDPR affect telephony? We explore the changes made to...

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IT Collaboration Technology
Mar 06 2019

What is collaboration technology?

What are collaboration tools for business? Humans have always worked together to achieve more than they can alone. Sometimes a task simply requires more than one person to complete. There are always two people holding stop/go signs, for instance. But at other times, particularly when creativity...

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Remote working, VoIP and telephony
Mar 06 2019

Remote working and telephony

https://flex.wistia.com/medias/rawlll6qk1?embedType=async&videoFoam=true&videoWidth=640 We chat VoIP, telephony and remote working with Sam from Firstcom Europe In this video, Flex IT's Nigel Ridpath discusses how telephony can support remote working with Sam Isaacs from Firstcom Europe. How does telephony support remote working? How do softphones work? How can telephony support...

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What is the ISDN switch off?
Feb 27 2019

What is the ISDN switch off?

https://flex.wistia.com/medias/h5oj4oqqo2?embedType=async&videoFoam=true&videoWidth=640 What is the ISDN switch off? We speak to Firstcom Europe to find out In this video, Flex IT's Nigel Ridpath discusses the ISDN switch off with Sam Isaacs from Firstcom Europe. What is the ISDN switch off? When will the ISDN switch off happen? How...

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IT Support Oxfordshire
Jul 02 2018

Pros and cons of IT outsourcing for SMBs

Organisations may choose to outsource for various reasons, including: Cost reduction Sharing the risk with the service provider Access to expertise, skills and solutions Keeping the business focussed Freeing up internal resources Commonly outsourced business functions include accounts and payroll, marketing, HR and increasingly, IT Many of...

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Dynamics 365 and GDPR
Jan 12 2018

Dynamics CRM as part of GDPR compliance

For the last ten years, I've been helping (mostly) mid-sized organisations implement Dynamics CRM (now subsumed into the Dynamics 365 suite). They've wanted to do this for a number of reasons - better visibility of their sales pipeline, more joined-up communication with the customer and...

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