The core of our business has always been providing IT experience at the point of need – a friendly, knowledgeable team that can respond when you need it most. But as our clients’ needs have changed, so have our services. Most of the businesses we support today ‘just want their IT to work’, leaving time for us and them to focus on how we can use technology to help their business grow. In short … move from just being there when things go wrong to being much more strategic.
Of course, IT infrastructure still needs to be managed and support services allow for a combination of pre-emptive monitoring and intervention and reactive support requests. By consistently providing quality support over a 20-year period, our customer retention is extremely high. In fact, some of our clients have been with us since our inception and consider us as the IT arm of their business.
We have a range of Support Packages, ideal for those who want us to manage an existing infrastructure. These range from a basic contract to have us available at the end of a phone, through to a more comprehensive package that includes remote monitoring, proactive maintenance and unlimited support.
“In 2008 we decided to upgrade our IT system and chose Flex to partner with. We had new servers installed and rolled out 20 new PC’s to all our staff. In 2009 we move premises and flex co-ordinated the new phone and internet lines, designed the network installation, moved the servers and installed a new phone system. Since then several upgrades have taken place and now we have a support agreement in place with them.”
Keith Loveday, Director | The Lightbulb Company
For those who would like to focus on their core business and outsource their IT and prefer to pay for it all without capital investment, we offer a Managed Service. From internet connectivity to the PC on the desk, we supply and monitor the entire infrastructure.